System Administration & Technical Support Course for Veterans in Lviv

System Administrator is an information technology specialist responsible for configuring, maintaining, and ensuring the smooth operation of computer systems and networks. Their main tasks include setting up operating systems, installing and updating software, monitoring resource performance, ensuring information security, and promptly troubleshooting issues.

Technical Support Manager / Technical Support Representative is a specialist responsible for providing technical support to users of the company’s products or services. They help resolve technical issues, consult clients and employees, and ensure that every request is handled promptly and efficiently.

Depending on their experience, they may also coordinate the work of the support team or participate in the implementation of new service processes.

System Administrator

The profession of a system administrator remains one of the most in-demand in Ukraine, as evidenced by the large number of job openings on Jooble: over 3,360 active listings, including nearly 900 new ones in the last week (as of June 2025).

Career prospects offer opportunities for growth in technical roles (senior system administrator, DevOps engineer, IT systems architect) as well as managerial positions (head of IT department, IT director).

Support Manager

The Support Manager position also remains consistently in demand in the Ukrainian job market. As of June 2025, Jooble lists over 200 active vacancies, with 75 new offers added in the last week alone.

Future career growth opportunities may include moving into management roles in technical departments, overseeing larger technical support teams, or transitioning into strategic positions such as Customer Success Manager or Head of Support.

1. Practical skills based on real experience

All training is built on real-life situations: successful cases, common mistakes, and daily challenges faced by IT specialists. No abstract theory — only what is actually used in IT companies.

2. Partnership with IT industry leaders

Internships take place in leading IT companies. We directly recommend the most active students for employment.

3. Experienced instructors and practitioners

Our instructors are practicing IT professionals who have come a long way in their careers and continue to grow in the tech industry.

4. Free education

You will gain up-to-date knowledge and essential skills completely free of charge.

5. English language lessons

Improve your English from A2 to B1 for interviews and teamwork, and learn professional IT terminology.

6. Development of Soft Skills:

• effective communication
• teamwork
• conflict resolution and stress management
• emotional intelligence
• time management
• creativity and critical thinking

7. Convenient class schedule

The evening format of the training allows you to comfortably combine classes with work or other commitments.

1. Where and when? Classes are held offline in Lviv, at the Academy’s Training Center on Petrushevycha Square, 3 — twice a week from 17:30 to 20:00;

2. Teamwork and communication – learning goes beyond the classroom. In the Academy’s Discord channel, you’ll work on team projects, share experiences, and receive support from instructors;

3. Expert intensives – every 2-3 months, we organize meetings with specialists from IT companies. This is an opportunity to master new tools, upgrade your skills, and ask questions directly to industry experts;

4. Materials after classes – all presentations, guides, and useful links are stored in Google Classroom. You will have access to them even after the course is completed;

5. Ongoing feedback – we don’t leave students alone with challenges. We help you understand complex topics, provide feedback on practical tasks, and support you throughout the entire learning journey.

In the IT industry, it is crucial to ensure the stable and uninterrupted operation of all systems. That’s exactly why specialists in system administration and technical support are needed.

Our course is designed to provide you with a solid foundation to start a career in IT. Step by step, you will master the in-demand skills for working in technical support, system administration, and related fields. The program includes the following modules:

• Introduction to the IT field – get acquainted with the structure of the IT industry, key areas, roles, and growth opportunities.
• Core cloud software – learn to work effectively with Google Workspace, Microsoft 365, email services, and other cloud tools used in companies.
• Operating systems (Windows and Linux) – gain basic skills in configuring, updating, and maintaining the two main OS used by IT professionals.
• Command Line Interface (CLI) – learn to use the terminal efficiently to perform tasks in both Windows and Linux environments.
• Networks – understand how computer networks work, and learn to diagnose and solve potential issues.
• Technical support (helpdesk) – learn to work in a helpdesk environment: respond to user requests, log information, and use ticketing systems for tracking and managing queries.
• Virtualization – discover how to create and configure virtual machines (e.g., using VirtualBox or VMware).
• Windows Server – learn to deploy, administer, and update server solutions based on Windows.
• Linux Server – acquire basic skills in configuring and managing a Linux server (e.g., Ubuntu Server).
• Automation – get introduced to simple task automation using scripts (PowerShell, Bash).
• Tools and utilities – explore a set of useful software tools for daily tasks of administrators and support specialists.
• English language – improve your technical English to read documentation, communicate with colleagues, and succeed in interviews.
• Soft skills – develop communication, time management, teamwork, creative and critical thinking skills that are essential in IT teams.
• Interview preparation – receive tips and practice on how to successfully pass technical and non-technical interviews in IT companies.
• Practice – work with real-life technical support cases to reinforce your knowledge through hands-on experience.

Our success formula: 70% practice, 30% theory. You will work on projects that reflect real tasks in IT companies. No boring theory “for the drawer.” Only what is truly useful on the job.

You will learn to configure systems, efficiently handle user requests, quickly resolve technical issues, and properly document your work. Just like in a real support service and system administration role.

You’ll work with cases that replicate typical situations from company practice. This will help you understand how to act quickly, clearly, and professionally. You’ll also gain your first hands-on experience with tools used in real environments.

We know how difficult it can be to take the first step into a new profession, so we support you through the interview process and beyond:

1. We provide professional training – we offer the knowledge and skills that employers really need. The program is designed based on the demands of IT companies;

2. We conduct career trainings – we help you prepare your resume, improve your self-presentation, complete test tasks, and pass interviews;

3. We recommend you for jobs – we stay in touch with partners and IT companies looking for entry-level specialists. If you show strong performance, you may join the team of one of our partners;

4. We employ the best – we help you find your first job in the field. Many of our students are already working in IT after completing the course. You can read their success stories here: https://www.academy4heroes.com/en/category/student-stories/.

• A certificate worth 30 ECTS credits
• Access to materials
• A portfolio with completed assignments
• Skills in working with professional programs and tools